General
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Shopping, Ordering & Payment
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Download File Format & Quality
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Downloading
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Shipping & Handling
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Security
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Return Policies & Legal Stuff
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Customer Service & Technical Support
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General
The Motéma Music On-Line Store is your direct source for
all things digital and downloadable
from
Motema Music and its artists.
This Download Store
features the entire
Motema Music album catalog available
for purchase and download in high-quality
MP3 format, as well as
on CD and Vinyl (for select releases).
You can choose to purchase individuals track downloads or
entire full-length albums.
This Download Store also features
exclusive Motema Music
gems such as Live, Rare, Unreleased and B-Sides tracks that you won't be able to
find anywhere else.
The Motéma Music On-Line Store is actually built right in to
the Motema Music website and offers a very simple and intuitive online shopping experience,
which will be familiar to anyone who has shopped online before.
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The Motéma Music On-Line Store is operated on behalf of Motema Music by
DownloadCentric Corporation in North America and DownloadCentric Ltd. in Europe.
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Except where otherwise explicitly indicated, individual track downloads are
generally $0.99 and full album prices are as displayed on the various album pages in the store.
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All prices in the Download Store are in U.S. Dollars.
You will also be billed in U.S. Dollars.
Note that if your credit card's standard billing currency is not U.S. Dollars,
purchases from the Download Store will be subject to any applicable foreign exchange
fees and costs imposed by your credit card company.
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You can pay for your Download Store orders using any Visa or
MasterCard credit card issued anywhere in the world.
Please note that charges for
Download Store orders will appear on your credit card statement under the
name SHOP MUSIC.
For orders placed in U.S. Dollars and Canadian Dollars, payment processing logistics are provided by DownloadCentric Corporation.
For orders placed in British Pounds and Euros, payment processing logistics are provided by DownloadCentric Ltd.
You will be billed for your purchases in U.S. Dollars.
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Shopping, Ordering & Payment
The Motéma Music On-Line Store is actually built-in to the Motema Music website
and offers a very simple and intuitive online shopping experience, which will be
familiar to anyone who has shopped online before.
Simply browse the Motéma Music On-Line Store at your leisure.
You can then add
any individual track or entire albums
to your Shopping Cart.
The Shopping Cart is your running shopping bag of
selections. When you're ready to complete your purchase simply click Checkout
from the Shopping Cart page or from the
Download Store's main navigation area
to begin the order process.
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Definitely. You can listen to a 30-second long preview of each track download
which is for sale in the Motéma Music On-Line Store. Simply click
the Play forward arrow icon (  )
which appears next to each track to get a sample before you buy.
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To begin the Checkout process and purchase the products in your Shopping Cart,
click Checkout from the Shopping Cart page. You will be taken
to the Checkout form where you may enter Customer, Billing Address and
Credit Card Payment information. You must ensure that your billing address
closely matches the billing address associated with your credit card account.
Upon completing the Checkout form, a final Order Summary will be displayed, which
will include your final order total, including all applicable sales taxes. If
you are satisfied with the Order Summary, select "Process Order" to complete
the order process and purchase your downloads. If payment for the order is successfully
processed, an Order Confirmation will be displayed and you will be able to access
the Download Station where you can begin downloading your purchased
tracks and albums. An Order Confirmation e-mail will also be sent to the e-mail
address you provided during checkout. This e-mail will contain an order summary
as well as a direct link to the Download Station for your order.
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Sales taxes on downloadable products are only applicable for customers with billing addresses in Canada.
All other U.S. and International customers will not be charged any sales taxes on downloadable products.
For Canadian customers in Ontario, 6% Goods and Services Tax (GST) and 8% Ontario Provincial
Sales Tax (PST) will be applied. For Canadian customers in New Brunswick, Nova Scotia
and Newfoundland & Labrador, 14% Harmonized Sales Tax (HST) will be applied. For
all other Canadian customers, 6% Goods and Services Tax (GST) will be applied.
Sales taxes on physical merchandise and asscociated shipping & handling
are only applicable for customers with billing addresses in California, at the
rate of 8.5% and for customers with billing addresses in New York, at the rate of
8.375%.
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Orders on the Download Store are generally rejected due to one of two
reasons: 1) The Billing Address provided does not closely match
the billing address associated with your credit card account -OR- 2) The credit
card has insufficient available funds/credit to allow the order to be processed.
In the event that your order is rejected you will be given the opportunity
to place your order again, where you can either modify your billing address to
more closely match the one associated with your credit card account or use
a different credit card.
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Download File Format & Quality
All tracks and albums are available in standard in MP3 format. This widely-supported
industry-standard format
can be played back on any computer using freely-available or commercial software,
and is supported by all major portable Digital Audio Players, including the Apple iPod.
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The majority of the MP3 tracks and albums available for sale on this store are encoded at a
Variable Bit Rate (VBR) average of 192 kilobits per second (kbps).
However some individual tracks and albums may have different encoding quality levels.
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All tracks and albums are in standard MP3 format and do not contain
any copy protection or digital rights management (DRM) controls or restrictions.
You are free to duplicate the files for personal use and enjoyment, including
burning the tracks on to your own CDs.
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Downloading
Once payment for your order is successfully processed, you will be able to access
the Download Station where you can download all the all the tracks and albums which you have purchased.
You have two options when downloading tracks from the Download Station: 1. You can download
all the tracks in your order as a single ZIP file -OR- 2. You may download each of
the MP3 files on an individual basis, by clicking on the link for each track and saving each MP3 file on your computer.
Additional instructions will be displayed on the Download Station page.
An Order Confirmation e-mail will also be sent to the e-mail address you provided during checkout.
This e-mail will contain a direct link to the Download Station for your order. This allows
you to return to the Download Station to finish downloading your tracks at a later point in time.
You will be able to access the Download Station for 10 full days after your order is completed.
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Should you opt to download all the tracks in your order as a single ZIP file
from the Download Station, your web browser will typically prompt you to Save or
Open the file (using the default ZIP decompression software configured on your computer).
Recent versions of Microsoft Windows and Apple Mac OS have built-in support for ZIP files and
you should be able to open the ZIP file simply by double-clicking on the saved ZIP file. Then simply use the software's
extraction/decompression function to extract the MP3 files to a location of your choice on your
computer. Should you require ZIP decompression software, you can download freely available versions of
WinZip (for Windows)
or StuffIt (for Mac OS).
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If you are using a version of Microsoft Internet Explorer on an Apple Macintosh computer,
you may experience some difficulties downloading tracks from the Download Station. When clicking
on a track link, Internet Explorer for MacOS may automatically download the
MP3 file, assigning
it the incorrect filename "app" and begin playback of the file using the the default audio player.
This is a limitation of Internet Explorer for MacOS.
In order to properly download MP3 files with the correct filename, you must hold down the "Option" key while clicking on each of the
track links. This will queue the download of the MP3 file in Internet Explorer's Download Manager
window with the appropriate filename for each MP3 file. The files will typically download onto
your Mac's Desktop, unless you've configured Internet Explorer to use another download location.
If you continue to experience difficulties, you can reach Technical Support
by emailing techsupport@downloadcentric.com.
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Shipping & Handling
If a item is out of stock, we will e-mail you to let you know it has been back-ordered, and give you an
approximate time of when it will be in stock and sent out.
If you have ordered more then one item, and one or more is out of stock, we will send the in stock items
and back-order the rest.
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For any physical merchandise, we don't charge your credit card until we ship your items. We ship orders everyday.
Once your order has been received, our turnaround time is 5-7 business days, unless something is out of stock.
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Between one and four weeks depending on the location. If you are in the U.S. orders
generally take about 3 to 5 business days to be delivered once shipped. If you are outside the U.S.
orders can take between one to four weeks to be delivered once shipped.
Orders, particularly those placed Friday through Sunday, can take up to 2 business days to be processed
before being shipped out.
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For customer service and support relating to physical merchandise please contact
Motéma Music either via e-mail at customerservice@motema.com,
by fax 212-860-6499 or call 212-860-6969.
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Security
The Motéma Music On-Line Store uses industry-standard 128-bit Secure Socket Layer (SSL)
technology to encrypt the transmission of all your information during the Checkout process,
including your customer and credit card information.
The SSL encryption begins as soon as you enter the Checkout page and is denoted by the locked
padlock icon which appears at the bottom of your web browser window. SSL encryption technology
is the same level of security technology used by virtually all major online shopping
and web banking sites.
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Return Policies & Legal Stuff
The Motéma Music On-Line Store will offer full refunds to customers who, after receiving
technical support by emailing techsupport@downloadcentric.com
within 15 days of placing their order, remain unable to successfully download or playback tracks or albums.
Otherwise, all other orders placed on the Download Store are final. Please see the
Customer Service & Technical Support FAQ section below for additional information
on how to request technical support.
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Unopened Items
Any unopened item may be returned within 30 days of delivery for a full refund of the purchase price (minus shipping and handling charges).
Upon receipt of the unopened product a credit will be issued to the credit card used to make the purchase. If you received the item as a gift
contact Customer Service at customerservice@motema.com to arrange for an exchange or credit.
Damaged or Defective Items
If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product.
You will not be charged any additional shipping or handling fees for replacement shipments.
If a CD jewel box case or digipack arrives cracked or damaged, we will be happy to mail you a replacement. Please contact Customer Service at
customerservice@motema.com.
Preparing, Packing and Sending Your Return
Before sending in a return, you must notify our Customer Service at customerservice@motema.com
to obtain a Return Authorization number. Once you have been issued a Return Authorization number, pack the items along with the packing slip
(receipt) and mail the merchandise to:
Motéma Music
8 West 127th Street, Suite 2
New York, NY 10027
United States
For more information about returns, please contact Customer Service via e-mail at
customerservice@motema.com,
fax 415-626-6174 or call 415-626-6334 ext. 10.
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Customer Service & Technical Support
If you are experiencing difficulties downloading or playing your purchased MP3 files, or
should you encounter any other technical difficulties, you can reach Technical Support
by emailing techsupport@downloadcentric.com.
Please reference your Order Number or forward the Order Confirmation e-mail in any correspondence,
and include a complete description of the technical issue your are experiencing, including any
applicable error messages or codes. A technical support representative will respond to your request
promptly via e-mail to assist you in resolving your issue.
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Motema Music prides itself on offering
a download service which meets
the expectations of all its customers. If you have a question, concern or complaint about
the Download Store, please feel free to contact Customer Service by emailing
customerservice@motema.com
and we will do our utmost to address your request in a complete and timely fashion. Please
reference your Order Number or forward the Order Confirmation e-mail in any correspondence,
so that we may respond to your request more quickly.
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